Shipping policy
Shipping Policy
We ship worldwide. Every order is checked before it leaves us, and you will get tracking by email as soon as your parcel is on its way.
Processing time
Orders are picked and dispatched within 1–2 business days of being placed. Orders placed on a weekend or public holiday are processed on the next business day.
Delivery times
Once dispatched, estimated delivery is:
- United Kingdom: 5–10 business days
- Europe: 7–14 business days
- United States and Canada: 7–15 business days
- Australia and New Zealand: 8–16 business days
- Rest of world: 10–20 business days
These are estimates, not guarantees. Customs checks, carrier backlogs and peak seasons can add time.
Shipping cost
Shipping is free on all orders. The price you see at checkout is the price you pay.
Tracking
You will receive a tracking link by email once your order ships. Tracking can take 2–5 business days to begin updating while the parcel moves through its first carrier scans.
Split deliveries
If you order more than one item they may arrive separately, at no extra cost to you.
Customs and import charges
Orders shipped outside the United Kingdom may be subject to import duties or taxes set by the destination country. These are not included in your order total and are the responsibility of the recipient.
Wrong or incomplete addresses
Please check your delivery address carefully at checkout. If you spot a mistake, contact us through our Contact page within 24 hours and we will correct it if the order has not yet shipped. We cannot be held responsible for parcels lost because of an incorrect address supplied at checkout.
Lost or delayed parcels
If your order has not arrived within 30 business days of dispatch, contact us through our Contact page and we will either resend it or refund you in full.
Questions
Get in touch through our Contact page and we will reply within 1–2 business days.